We only deliver to UK addresses.
Our standard flat rate postage charge is £2.99. (To Most UK post codes) **
Orders over £30 are delivered free of charge. (To Most UK post codes) **
** Please note that due to the weight of some orders, certain UK Post codes may incur an additional delivery charge. We will contact you after ordering, if there is an additional postage fee to pay, this is very likely on orders over 2kg. This mainly applies to some areas of the Scottish Highlands and UK addresses off the UK mainland (Channel Isles, Northern Ireland, Isle of Wight, Isle of Man, Isles of Scilly, Shetland, Orkney, Western Isles). Postcodes affected may include: AB31-38 / 40-56, BT, HS, IM, IV, KA27-28, KW44, PA20-38 / 41-49 / 60-78/ 80, PH4-41 / 42-44 / 49-50, ZE, and the Isle of Wight
Due to the time taken to pick, care for, and wrap our orders we cannot at this time offer a next day delivery service. We apologise for any inconvenience caused by this.
Orders will be dispatched within 1-2 business days, and should arrive 1-2 business days after dispatch. If you haven't received your order within 7 days, please contact us.
Small Orders may not be tracked or recorded, however most orders are fully tracked and recorded.
If you have any special delivery requirements, please add a comment with your order in the delivery section of the checkout page or alternatively please e-mail us as soon as possible after ordering at firstname.lastname@example.org
All products listed on the website with a stock availability greater than zero, are available for immediate delivery. We try to maintain accurate stock counts. We usually dispatch all in-stock products within 2 days of ordering. We will send you a dispatch notification e-mail on the day we dispatch your items. Your order should be with you within 1-2 after dispatch. Please allow 7 days from the date of ordering before contacting us regarding an order that has not been received. To prevent damage to your order, we may decide to delay dispatching your products for one or two days, if we think your parcel could be held up in the post over the weekend. This usually only applies to potted plants and plug plant orders, as we want to get these to you as quickly as possible, once boxed and dispatched. Your order may be dispatched in multiple boxes and sent separately, if we deem it necessary. You will not be charged extra for this. Your parcel will be cleared marked as 1 of 2 or 2 of 2 for example to indicate this fact.
Pre-Order products are available on the website and are often sold at a discounted rate to encourage pre-season sales. Prices may vary at any time. If the product availability shows as “Pre-Order”, this means the item is currently out of stock, but will be back in stock in the future and can be pre-ordered for delivery. The availability date is shown on the product page to give an indication of the approximate date that the item will be back in stock and available for dispatch. Your order may be dispatched before or after the date stated. Depending on the product you order, this could be up to 9 months in the future, if you have just missed the season end for that particular product. But rest assured, we will deliver your item as soon as it becomes available. We have a database of pre-orders awaiting dispatch, so please don’t worry, we won’t forget you or lose your order, our reputation depends on it! If you have ordered a range of out of stock (Pre-Order) items, your order may be part-dispatched in different boxes on different days, so you may receive your order gradually over time. You will receive a shipping confirmation e-mail, every time we dispatch something out to you. We reserve the right to charge additional postage fees for large pre-orders that require periodical dispatch.